Shipping Info

1. Free standard shipping within the EU

Your order is shipped via the Postal system. Shipping for orders with a value of €99,00 or more will be free of charge within the EU including Norway, Switzerland and the UK.

2. Shipping of your order

Products in stock and ordered before 15:00 (GMT +1) will be processed and shipped the same day. Please note that we do not process orders on Saturday, Sunday and holidays. You can see a fair estimated delivery time in the shipping table below.

Products not in stock are available for you to order as normal. A fair estimated lead time is given just above the green order button on the product page.

As soon as your order is processed you will receive the track and trace information by email.

3. Li-ion, Ni-MH batteries shipping

Please note, we currently only ship rechargeable batteries via road transport within the EU.

According to the transport regulations, rechargeable batteries can only be shipped by certain shipping providers. You will be offered the choice of suitable shipping providers during the check-out process.

Unfortunately, we cannot ship rechargeable Li-ion, Ni-MH batteries outside the EU, as we are subject to legal requirements.

4. Shipping costs within the EU

FREE for orders with a value of €99,00 or more

Post
Pa
ckage
DHL
Express
CountryShipping CostsEstimated Delivery Time (Work Days)Shipping CostsEstimated Delivery Time (Work Days)
Austria€7,492-3€29,991
Belgium€7,492-3€24,991
Bulgaria€7,994-5€29,991
Croatia€7,993-4€29,991~2
Czech Republic€7,992-3€29,991
Cyprus€7,954-7€39,951
Denmark€7,992-3€29,991
Estonia€7,994-5€29,991
Finland (Mainland)€7,995-6€29,991~2
France (Mainland)€7,492-3€29,991
Germany€5,991-2€29,991
Greece€7,499-10€29,991~2
Hungary€7,994-5€29,991
Ireland€7,995-6€29,991
Italy€7,993-4€29,991
Latvia€7,995-6€29,991
Lithuania€7,994-5€29,991
Luxembourg€7,492-3€29,991
Malta€7,995-6€29,951~2
Netherlands **€5,991-2€34,951
Norway *€8,995-6€39,991~2
Poland€7,953-4€29,991
Portugal (Mainland)€7,495-6€29,991
Romania€7,955-6€29,991
Slovakia€7,994-5€29,991
Slovenia€7,994-5€29,991
Spain (Mainland)€7,495-6€29,991
Sweden€7,994-5€29,991~2
Switzerland *€8,992-3€39,951~2
United Kingdom *€6,993-4€39,951

* Shipments to Norway, Switzerland and the UK are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.
** Delivery will take place through DHL Parcel.
*** DHL Express remote areas are subject to an extra surcharge

5. Shipping costs outside the EU

Post
Pa
ckage
DHL
Express
CountryShipping CostsEstimated Delivery Time (Work Days)Shipping CostsEstimated Delivery Time (Work Days)
Australia€99,992-3
Canada€14,994-8€39,991-3
Canary Islands  €49,992-3
China  €99,992-3
Hong Kong  €79,992-3
Japan  €79,992-3
Mexico  €49,991-3
New Zealand  €99,992-3
Singapore  €79,991-2
South Africa  €99,991-3
Taiwan  €79,991-3
United States€19,994-8€39,991-2

These shipments are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.

DHL Express cannot deliver to post-office boxes (P.O. Boxes).

7. Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you and offer to ship the parcel again one time for free. Rejecting receipt of a package is considered returning the package and will be subject to a 25% restocking fee. Any fees and shipping charges incurred will be rebilled to the customer.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 6 weeks from the estimated delivery date, please contact our support.

8. Warranty & Returns

You can return items within a period of 14 days after receipt of the goods.

Please see our Warranty & Returns page for more information.

If you’ve received the wrong article or if the article was already broken upon arrival, check our FAQ or contact support.

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Last edit: 08-04-2024